Refunds and cancellations

This policy covers Quill Terminal purchases made under the registered business name Quill Terminal. Paddle is the merchant of record and handles checkout, payment, tax, receipts, subscription billing, and approved refunds.

Canceling renewal

You may cancel an active subscription through the Paddle-hosted customer portal linked from your Quill Terminal account. Cancellation stops the next renewal. Unless a payment is refunded, credited, charged back, or otherwise reversed, access normally continues until the end of the already-paid billing period. Uninstalling Quill Terminal does not cancel a subscription.

Requesting a refund

To request a refund or report an incorrect charge, use the support form or email support@quillterminal.app. Include the email used at checkout and the Paddle transaction or invoice reference when available. Never send a complete card number, password, or license key.

Requests are evaluated under Paddle's buyer terms and refund policy, together with any additional rights required by applicable law. This page does not limit mandatory consumer rights.

What happens to access

An approved full payment reversal may end the corresponding paid access. It blocks new activations and online license renewals when Quill Terminal receives the Paddle update. An installation that is already offline may continue only until its signed lease expires, never longer than 7 days or beyond the subscription's paid-through date.

Effective August 4, 2026.